FAQ

When should I expect to receive my item?

As our product is made to order, our turnaround time is 2-4 business days to create your order and 1-7 days shipping for North American orders or 3-14 days shipping for International orders (depending on the shipping method chosen). You will receive a notification when your order has been shipped!

 

How should I wash my item?

The majority of our items are made of 100% cotton. It is recommended to wash by hand or on the delicate cycle in cold water and air dry.

 

Is there a warranty on your product?

We will accept returns for items that have a manufacturing defect (undone stitching, etc.) within 30 days of purchase. Please email info@puppythreads.com if you have received a defective item, and will process your return.

 

I ordered the wrong size, how can I return my product?

Because our items are made to order, we cannot issue refunds for incorrect sizes. Please refer to our sizing chart before placing your order. If you cannot find your side, please email info@puppythreads.com and we can create a custom size for your pet! 

 

My question is not on here

Feel free to reach out to us at any time at info@puppythreads.com. We'd be happy to answer any of your questions/inquiries :)